Dental FAQs | Southfork Dental (Irving, Plano TX)

Do you accept insurance?

We accept most PPO insurances. We are an in-network provider for most PPO and some other insurances. If you give us your insurance company details, we will be more than happy to tell you if we are in-network or not. If your employer provides dental insurance, please check with your dental office whether the office is IN-NETWORK or not to avoid surprises when it comes to fee schedules.

Are you accepting new patients and referrals?

We always accept new patients and appreciate your referrals. We consider patient referrals to be the highest compliment you can give us. We are always pleased to provide our high-quality care and services to you, your family, colleagues, and friends. If you have a dental insurance plan, please remember that you should be aware of what your plan covers. If you are a new patient and require assistance to determine your plan’s coverage, please bring your insurance card and plan booklet. We offer payment options for those without dental insurance and are happy to discuss your options.

Fees and Payment Options?

We discuss fees before proceeding with any dental procedure. We base fees on clinical expertise, quality of care, and materials used to provide you with our care. Our front desk team handles financial arrangements at all locations. If you need extensive dental work, we offer assistance with finding affordable solutions and are pleased to offer reasonable fees for our top-of-the-line treatments. Please ask us for more details. All dental treatment needs to be paid for at the time of service. We accept Visa, Check, Cash, and most dental insurance plans.

Appointments

We confirm your appointment via telephone 1-2 days before your scheduled date. If you schedule an appointment within 24 hours of the appointment time, we will not call to reconfirm. If you have to reschedule for any reason, please give us 24 hours’ notice, and we will be happy to reschedule you.

Our policy regarding missed appointments:

Please keep in mind that your appointment time has been reserved solely for you, and we strongly encourage all patients to keep their appointments. An appointment is a mutual agreement between us and you, our patient. We ask that you arrive on time for your appointment because we will be ready for you at that time. Please be aware that we require a 24-hour notice to reschedule or cancel your appointment. Adequate notice of cancellation allows us to help someone else during your original appointment time. We reserve the right to charge a cancellation fee of $25.00